DocFox Assists Findlater Attorneys in Becoming 100% FICA Compliant

“DocFox has taught us a lot about FICA by keeping us abreast of any legislated changes”

How have you experienced the implementation / onboarding process of DocFox?

The only slight challenge we had was to get all our clients on to the system, which DocFox helped us a lot with, after that it was to get the clients to understand why we needed so many documents from them. Now that we’ve incorporated asking for the documents upfront as part of our onboarding process it makes life a lot easier.

Now that you are using DocFox, what does your process of taking on a client look like?

The first thing we do is explain to them about our hourly rate and make sure that they are happy with that. We then give them our mandate which is our fee structure and send them the FICA forms that we need. If they are happy to proceed I also then ask them to send me their supporting documents depending on if it’s a person or a company and then from there we book the consultation and load them onto DocFox, but I always make sure that those documents are provided first. It is standard procedure for me now for any client who makes payment to our offices that we FICA them on the system and ensure that all is up to date so that we are always prepared should we ever be audited.

What feature within DocFox makes your life easier?

Using features such as DocFoxs’ bank account verification module really makes life easier as it is another form of verification. Also being able to do things virtually where possible, is a lot better for me.

“My favourite part of DocFox is definitely the automatic verification which saves me the time of having to do it but also knowing that DocFox takes care of the sanction screening to make sure that we are dealing with the correct people.”

Have you gone through a FIC inspection?

At this point we haven’t gone through a FIC inspection, but we are prepared for it since we are using DocFox.

Do you have any advice for other Law firms with regards to FICA Compliance?

They should all get DocFox, because FICA is a lot of work, especially if you don’t have something like this that helps you with verification, screening and banking details as well as the constant changes implemented by FIC. The assistance of DocFox eases our anxiety in respect of compliance and we know that we always have someone who can guide us accordingly.

“Your team, whether it’s support or compliance, are very, very helpful. Very open and accommodating. Any queries we have, I just email whoever I need to and then I get assistance straight away, you are a dream to work with."

Kate Swann, PA